How do online sessions work?
After your initial session has been booked, an Intake form and Consent Form will be emailed to you to complete and forward back to Danny Maskell Psychology prior to your session. You will then be sent a link to a safe and secure virtual environment for your upcoming session with your psychologist. An sms reminder will also be sent to your mobile 48 hours prior to your session time. Please take note of the Cancellation Policy.
Please secure a quiet and private space free from distractions for your online therapy session. In order for you to feel safe and comfortable to discuss your situation, feelings and needs in confidence, a room or space free from others and distractions with minimal background noise and good lighting is preferred.
A laptop or home computer is necessary for online sessions. You may want to consider the use of headphones with a microphone attachment for optimal audio quality.
It is advised you are seated comfortably and ready 5-10 mins prior to your session to ensure having your device ready to access the link on time.
If you have booked a phone session you will be called at the scheduled time. Please have your phone charged and a quiet and private space secured to openly discuss your feelings and needs.
How do I pay for my sessions?
Face to face sessions will be paid prior to session at Tamboring Village Medical Reception.
Telehealth (zoom) sessions will be issued with an invoice with banking details for you to transfer payment prior to session. You will be emailed a receipt to claim through medicare.
Private Health Insurance?
Upon paying your invoice Danny Maskell Psychology will provide you with a receipt so you can claim rebates directly with your provider via an online portal or by completing one of their forms.
Cancellations
Please take the time to carefully read and understand the Cancellation Policy. Feel free to reach our if you have any questions 🙂
If you are unable to attend a booked appointment, you must provide as much notice as possible.
- If you cancel 24 hours prior to your appointment (one business day) you will be charged the full consultation fee.
- If you cancel 48 hours prior to your appointment (two business days) you will be charged half of the consultation fee.
In order to avoid cancellation fees please cancel or reschedule your booking via TVM or call/email Danny Maskell Psychology with more than 48 hours notice.
Consideration for waiving the cancellation policy may be made if a medical certificate can be provided for the missed appointment.
Please note that Medicare rebates cannot be claimed for cancelled or missed appointments. No shows are considered as late cancellations.